Now That's Quick Service That Sells!: The Art of Managing the Sizzle for Quick-Service Resturants

The latest installment in the best-selling restaurant management series is perfect for any quick service manager. Most restaurant guests have had “average” service experiences or those which go terribly wrong. And the funny thing is, many employees — and even managers — at the time would say they had done a good job, or at least what their company wants. How would they know? They’re simply a product of the environment the company and managers have created. If yours is a restaurant churning people through a cookie-cutter experience, you can’t expect to survive, let alone thrive. Guests are more savvy and thus more demanding than ever before. Forget being 1% better at 100 things — it’s time to step out. This book will show you how 1. Implement the SHAQ formula for Speed – Hospitality – Accuracy – Quality. 2. Increase profits through situational selling. 3. Crush the competition by providing the service experience that can’t be found anywhere else. 4. Launch effective marketing campaigns. 5. Improve employee morale through better leadership and employee incentives 6. Own your guests by creating loyalty. Now That's Quick Service That Sells! (book, 182 pgs) Search Amazon.com for PENCOM PRESS to see our other products and titles.