Now That's Service That Sells!: The Art Of Managing The Sizzle
Schier, T. J.
ISBN 10: 1879239442 ISBN 13: 9781879239449
Published by Red Book Solutions, 2004
Used
paperback
From
Gulf Coast Books, Cypress, TX, U.S.A.
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About this Item
Description:
Seller Inventory # 1879239442-3-34646835
Synopsis:
Picking up where Service That Sells! left off, this book is a must-have for full-service restaurant managers.
This restaurant management book begins where Pencom International’s best-selling Service That Sells! book ended. A joint effort between Pencom International and author T.J. Schier, this book is targeted to operators competing in today’s challenging economic times.
Created as a second “chapter” to Service That Sells!, this book addresses marketplace challenges that have occurred in the industry over the last decade. As guests become more savvy — and competition more fierce — Now That’s Service That Sells! leads hotel and restaurant managers of all types of operations to action-oriented concepts of better ways of “serve-us” (instead of just delivering traditional, generic service).
With solid steps to impact service at every turn — which dramatically increases sales — this book shows you how to:
1. Personalize the guest experience and eliminate cookie-cutter service
2. Nail “sizzle points” and wow every guest
3. Embrace the steps you can follow to make the magic come alive
4. Dramatically increase check averages, sales and profitability
…and truly set your operation apart!
Now That's Service That Sells! The Art of Managing the Sizzle. (book, 184 pgs)
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Bibliographic Details
Title: Now That's Service That Sells!: The Art Of ...
Publisher: Red Book Solutions
Publication Date: 2004
Binding: paperback
Condition: Good
Edition: 2nd Edition