The 2nd Edition of this lively, practical resource helps readers develop the skills they need to be effective nurse managers. Extensively revised and updated throughout, it applies current management and psychological concepts to nursing situations and health care management issues. Nurse managers can benefit from the practical guidelines and examples of communication, stress management, motivating a team, customer relations, and developing a powerful network.
Review of Last Edition:
"Packed with helpful information...a refreshing way to review techniques for improving skills"
--Neonatal Network

Includes five new chapters covering stress management, time management, customer relations, and more!

Features new Creative Teaching Tips in each chapter.

OUTSTANDING FEATURES:

Provides practical guidelines and examples of communication, stress management, motivating a team, customer relations, playing the charge game, developing a powerful network, and other essential skills.

Uses self-assessments and real-life examples to help readers identify with the subject matter, including: Assertive Assessment (Chapter 1), Super-Manager Symptoms Checklist (Chapter 6), Reactions to Power (Chapter 13), and more.

Presents material in an interesting, original way to stimulate creative thinking and aid in retention.

Includes an annotated bibliography to provide access to additional information. Review of last edition:

"Packed with helpful information...a refreshing way to review techniques for improving skills."

--Neonatal Network

"About this title" may belong to another edition of this title.

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