OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

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Bibliographic Details

Title: OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge
Publisher: Hodder Education
Publication Date: 2012
Language: English
ISBN 10: 1444151509
ISBN 13: 9781444151503
Binding: Paperback
Condition: Very Good

About this title

Synopsis

This textbook offers full support to students in completing their Level 2 NVQ in Customer Service quickly and easily. All NVQ jargon and the NVQ process is covered in full, with clear explanations so students know exactly what they need to do. For each unit there is a simple explanation of the kind of evidence they need to provide and ideas about how they might generate this evidence in their own jobs. All the knowledge and understanding that make up the course are also covered, so students won't get stuck in the time between assessor visits. Written to the latest QCF standards by experienced external verifiers and covering the core units, the book includes plenty of Case Studies describing real-world Customer Service examples, Development Activities and Knowledge Tests. These will help students to progress in their knowledge and understanding so they can attain the best possible grades in the shortest possible time.

About the Author

Sarah Pilbeam is an External Verifier for a leading awarding body. Maureen Everett is a co-Chief Verifier for a leading awarding body.

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