OSS Essentials: Support System Solutions for Service Providers

A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business
Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.

KORNEL TERPLAN is Industry Professor at Brooklyn Polytechnic University in New York and at Stevens Institute of Technology in Hoboken, New Jersey. He has more than 30 years of consulting experience offering training and product development services in areas like network management products and services, operations support systems, traffic management, service management, and outsourcing.