Ombudsman Handbook : Designing and Managing an Effective Problem-Solving Program
Ziegenfuss, James T., Jr.; O?rourke, Patricia
Language: English
Published by McFarland & Company, 2010
- Softcover
- Used
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- Title
- Ombudsman Handbook : Designing and Managing an Effective Problem-Solving Program
- Author
- Ziegenfuss, James T., Jr.; O?rourke, Patricia
- Publisher
- McFarland & Company
- Publication year
- 2010
- Condition
- As New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0786448962
- ISBN 13
- 9780786448968
- Edition
- 2nd Edition
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
"Synopsis" may belong to another edition of this title.
About the Author
The late Patricia O'Rourke was a patient ombudsman at McGill University Health Centre for over 30 years and taught courses on alternative health care and healing at Concordia University in Montreal, Quebec.
"About the title" may belong to another edition of this title.
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