Operational Contract Risk & Claims Management: The Complete Series—Parts One through Five

Most contract disputes are not lost during the work. They are lost at the start — in the contract no one read closely.

The most expensive contract problems are not created during a dispute. They are created at formation and merely discovered later, when the work has gone wrong, the records are thin, and the money is on the line.

Operational Contract Risk & Claims Management is the complete five-part series in a single volume, following the life of a commercial agreement from signature to settlement: how contracts are formed so they actually bind, how they fail during execution, how claims are recognized and preserved while there is still time to act, and how disputes are won or lost on proof.

Built on three working models:

• Formation → Definition → Allocation — setting an agreement up so it binds, says what the parties mean, and allocates risk on purpose rather than by accident
• Documentation → Notice → Escalation — running the contract during execution so entitlement is preserved instead of quietly forfeited
• Entitlement → Causation → Quantum — building a claim that survives scrutiny: the right to recover, the link to the cause, and a number that holds up

The complete series — Parts One through Five:

1. Before the Work Begins
2. Operational Contract Risk
3. Claims Management in the Real World
4. When Claims Become Disputes
5. Navigating Uncertainty

Written for contract managers, project managers, commercial leads, procurement professionals, and anyone who signs, administers, or defends commercial agreements — this is not legal theory. It is the practical discipline of protecting your position every day the contract is alive.

Online training included — the book is paired with a companion training platform that turns the models into working practice.

By Dondi M. Day, DBA, PMP, CPCM.