Operational Excellence: Book Three, Volume II: The Executive Guide to Measuring, Improving and Sustaining Fixed Operations Performance (Morrison Leadership Library)

Operational excellence is not achieved through isolated improvements. It is sustained through disciplined leadership, consistent operating rhythms, clear accountability, and systems that turn performance data into action.

Volume II of Operational Excellence continues the executive journey by moving from measurement into management. Larry Morrison provides practical guidance for controlling workflow, aligning capacity with demand, coaching through the numbers, strengthening accountability, and building a culture of continuous improvement.

Inside Volume II, you will learn how to:

• Build effective daily, weekly, and monthly operating rhythms
• Schedule work according to available production capacity
• Improve workflow and reduce costly delays
• Establish clear accountability and ownership
• Coach managers and employees using meaningful performance data
• Implement corrective action when results fall below expectations
• Create leadership standard work
• Strengthen process discipline across departments
• Scale improvements without losing consistency
• Build an executive operating system that sustains results

Written for dealer principals, general managers, fixed operations directors, service managers, parts managers, shop leaders, and automotive professionals, this volume provides the leadership structure required to transform operational improvements into lasting performance.

Measure the system. Improve the performance. Sustain the results.