Operational Excellence Case Studies in Higher Education Institutions

Operational Excellence (OPEX) is all about achieving efficiency and effectiveness in business processes of any organization, despite of the nature of the business and size. There are various OPEX methodologies adopted by world class corporations for the past three decades including: Lean, Six Sigma, Lean Six Sigma, Kaizen, and Agile. These methodologies have proved to be very successful in many manufacturing and service companies around the world for over three decades. However, until now, there has been little research on the use of these methodologies in the Higher Education (HE) sector.

In Operational Excellence Case Studies in Higher Education Institutions, the chapters bring together a wide range of real-life, global case studies which highlight critical differences in approach due to varied cultural differences and leadership styles.

This edited collection offers a practical guide for OPEX facilitators in all HE Institutions for developing, implementing, and deploying OPEX or Continuous Improvement initiatives, and is a great asset to many trainers and consultants who would like to deliver executive courses for senior managers in public sector organisations; in particular HE or University sector.

Jiju Antony is Professor of Quality and Operational Excellence, Northumbria University, UK.

Michael Sony is Senior Lecturer in Operations Management, Oxford Brookes Business School, Oxford Brookes University, UK.

Elizabeth A. Cudney is Professor of Data Analytics at the University of Maryville, USA.

Sandra L. Furterer is Professor of Practice at the Ohio State University (OSU), Ohio, USA.

Chad Laux is Associate Professor of Computer & Information Technology at Purdue University, USA.

Raja Jayaraman is Associate Professor of Industrial Engineering, New Mexico State University, USA.

Maher Maalouf is Associate Professor of Management Science and Engineering, Khalifa University, Abu Dhabi, UAE.