Operations Management is a modern success story that plays an essential role in any organization. Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.
Features to aid student learning include:
- Case study boxes providing international, real-life details of operations concepts, with a focus on service industry examples.
- Worked examples offering step-by-step guides to solving quantitative problems.
- End-of-chapter exercises covering topics for discussion and exercises to help develop practical skills and critical thinking.
- Further reading and annotated web-links to assist students in locating additional study materials.
"Written in a clear style, this book is down-to-earth in its approach. The examples and case studies are current and engage students; learning. It is clear that Andrew Greasley has reflected on improving students; learning ... his book will stand head and shoulders above other OM books."
—Spencer Onuh, University of Portsmouth
"The attention given to the service industry is a strong selling point."
—Lars Sørensen, Copenhagen Business School
"A comprehensive text that covers all the topics normally covered in the operations management curriculum through a practical, student-friendly approach."
—Professor David Bennett, Aston Business School
Lecturers who adopt this text can access supporting resources on the companion website at www.wiley.com/go/operations, including PowerPoint slides for each chapter and suggested solutions for all case studies and end-of-chapter exercises. Students are provided with multiple-choice quizzes, web-links and an online glossary.
Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.