Operations Management is a modern success story that plays an essential role in the success of any organisation. Andrew Greasley provides a clear and accessible introduction to this large area of study, focusing on all the key areas of operations in both manufacturing and service industries.

Example boxes provide international, real-life details of operations concepts
Worked Examples - step-by-step guides to the procedure to solve quantitative problems
End-of-Chapter exercises covering topics for discussion and examples to help develop practical skills
Further Reading and Web links – an extra resource to assist students in locating further additional materials
Lecturers who adopt this text will find supporting resources on the companion website, including powerpoint slides for each chapter, suggested solutions for case studies and end of chapter exercises, and a multiple-choice test bank.

About the Author

Andrew Greasley is a lecturer at the Aston Business School, Aston University, Birmingham, UK. He lectures in Operations Management and is a member of the Technology and Operations Management research group at Aston. He is author of Simulation Modelling for Business published by Ashgate Ltd and is co-author of Business Information Systems: Technology, Development and Management for the E-business published by Pearson Education Ltd. His research interest is in the area of simulation modelling. He has over 50 publications, including papers in journals such as the International Journal of Operations and Production Management, Journal of the Operational Research Society, Simulation, Technovation and Business Process Management Journal. He has undertaken a number of teaching and consultancy projects in the area of simulation in the UK, Europe and Africa.

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