Operations Management

Krajewski and Ritzman balance the presentation of both corporate strategy and analytical tools by presenting decision-making within the context of a firm's competitive priorities.*Quantitative tools are grouped into nine different chapter supplements to allow instructor flexibility in covering and applying these tools*The 5th edition features two new chapters on supply-chain management and the management of technology - two very hot topics in POM*Extensive real-world examples demonstrate how manufacturing and service organisations meet operations challenges*The new edition includes a cross-functional perspective. Each chapter opens with a new feature,' Across the Disciplines, that demonstrates how operations is linked to other functional areas. Various chapters link operations with information technology, marketing strategy, finance issues, and human resource management*The 5th Edition has a strong technology focus with new Internet exercises, expanded PowerPoint slides, two technology and service videos, and new problem-solving software

This highly respected book presents strategic and managerial issues in order to emphasize that the decisions made by operations managers should be consistent with a corporate strategy shared by managers in all functional areas. It presents the operations tools and techniques for solving problems in the context of achieving a firm's overall goals and strategies, and provides a balanced treatment of manufacturing and services throughout. The book blends the latest in strategic issues with proven analytic techniques, and offers a wealth of interesting examples to engage readers and bring Operations Management to life. This sixth addition adds an increased emphasis on processes, to provide linkage between operational issues, as well as new problem-solving software and a website with innovative Internet resources. Other coverage includes operations as a competitive weapon, operations strategy, managing technology, total quality management, statistical process control, capacity, location, layout, supply-chain management, forecasting, inventory management, aggregate planning, resource planning, lean systems, and scheduling. For operations managers in a variety of fields.