Operations Management

Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market linkage, enterprise resource planning, and supply chain issues including e-procurement; demonstrates operations in the "real world" with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis; and offers a range of companion materials for lecturers and students.

 

Companion Website: http://www.palgrave.com/business/hill/

Terry Hill is a leading international figure within Operations Management and runs an active consultancy practice alongside his academic role. He is currently Fellow in Operations Management at Templeton College, Oxford University and has previously held positions at London Business School and the Universities of Warwick and Bath.