# It Operations Management Tweet Book01: Managing Your It Infrastructure in the Age of Complexity

Good IT is simply good business. But managing IT infrastructure has always been challenging. Virtualization and cloud computing make this even more difficult. In their daily work marketing HP Operations Center (formerly OpenView Operations), authors Peter Spielvogel, John Haworth, and Sonja Hickey frequently encounter organizations struggling with these issues. They have come to realize that IT professionals want simple actionable ideas that will deliver gains in availability, performance, and efficiency. #IT OPERATIONS MANAGEMENT tweet Book01 was written with that in mind.

IT architectures are constantly evolving. Increased complexity and the dynamic nature of virtualized and cloud environments make managing the underlying IT infrastructure harder than ever. Companies need a new management approach that focuses on connecting business services and the end user experience to the underlying infrastructure, incorporating all of the layers from the application to the virtual and to the physical. The concepts of servers, storage, and networks become more fluid, and the relationships among these elements are constantly changing. Where companies could previously use different consoles to manage disparate and static silos, this becomes untenable with virtualization and the added abstraction layer in the cloud. Fortunately, there are some proven best practices that simplify IT infrastructure management in this age of complexity.

Reading this book will not make you an expert on managing IT infrastructure, but it will make you think in a different way about some of your decisions, and those of your peers. If the guidance contained herein starts a discussion in your team that results in you avoiding one big mistake, then the authors will have achieved their goal.

#IT OPERATIONS MANAGEMENT tweet Book01 is part of the THiNKaha series whose 120-page books contain 140 well-thought-out quotes (tweets/ahas).

"Brilliant format! You'll read it more than once. A thought-provoking source of meaningful discussion topics. You should pass the book around your group to generate ideas and proactive collaboration. The resulting communication is the true value of the text." --Mark Laughlin, Former CIO, The Guitar Center

"A fast, insightful read for the IT professional, presented in a unique format. A great distillation of IT best practices that will help focus IT goals and facilitate decision making. It's also especially useful for the non-IT manager who needs IT support and wants to understand and infl uence the decision making process." --Thomas Cheng, President, pcAge, Inc.

"IT infrastructure management has never been so critical. All business verticals and IT organizations of all sizes will benefi t from implementing the ideologies and processes discussed throughout this book--simple IT management techniques which are both enlightening and thought provoking for IT professionals at every level." --Luigi Tiano, Enterprise Management Director, CT Consultants

"As organizations start to make the transition from traditional IT to the cloud, they will need to adapt their people, processes, and tools. And they will need some guidance that points them in the right direction. This book provides a concise roadmap that will help them along that journey." --Kalyan Ramanathan, VP Marketing, Electric Cloud

"No single IT organization has all the answers to `IT Operational Management' because sometimes you don't know what questions to ask. This book allows you to start discussions to fi nd the answers you are looking for. It is a great starting point for groups dedicated to process improvement and knowledge sharing." --Henry Wojcik, Manager Operational Monitoring, CME Group