Operations Now: Profitability, Process, Performance with Student DVD

There is no better book than Operations Now: Profitability, Processes, Performance to motivate your students to learn about operations management and how and why it is critical to success in business. The Second Edition retains its cutting-edge content and unique Resource/Profit Model, a conceptual framework that places operations management in a context of business financial performance.Through the use of a framework that serves as an organizing model for the text and as an Internet portal to state-of-the-art learning resources, including interactive models, business tours, spreadsheet tutors, and other hands-on experiences, Operations Now is unmatched at meeting the learning needs of virtually any student. By using the text to do what it can do best, and by using the Internet to do what it can do best, Operations Now enables students to learn operations management concepts and techniques in the context in which they exist in the real world.

Byron J. Finch is a Professor of Operations Management in the Richard T. Farmer School of Business Administration at Miami University, Oxford, Ohio. He earned his BS and MS degrees from Iowa State University and received his doctorate from the William Terry College of Business Administration at the University of Georgia in 1986. Dr. Finch's research interests have evolved from the topic of manufacturing planning and control systems early in his career, to spreadsheet models to his most recent research endeavors involving the use of Internet-based conversations as information to improve quality and quality expectations in the anonymous environments of online auction. Research projects that Dr. Finch has been involved with have resulted in numerous publications in such outlets as the Journal of Operations Management, International Journal of Production Research, and Quality Management Journal. Dr. Finch is also the author and co-author of The Management Guide to Internet Resources (1997) and Operations Management: Competing in a Changing Environment (1995).