Provides a comprehensive, reality-based review of organizational behavior, fully engaging readers with its lively, conversational style. Helps readers explain and predict behavior in organizations by pivoting discussions around three levels of analysis: the individual, the group, and the organization system. Examines communication styles, communication practices in organizations, politically-correct communications, and electronic communications. Integrates a multitude of real-life global examples to illustrate the application of concepts. Includes Point- Counterpoint debates to help build critical-thinking skills. Includes pertinent, timely topics such as TQM, reengineering, a biological explanation for leadership, employee involvement, organizational learning, and high- involvement organizations. Skillfully weaves applicable discussions on globalization, ethics, diversity and TQM throughout the text rather than in isolated stand-alone boxes.

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