Organizational Behavior, Theory, and Design in Health Care

Organizational Behavior, Theory, and Design, Third Edition was written to provide health services administration students, managers, and other professionals with an in-depth analysis of the theories and concepts of organizational behavior and organization theory while embracing the uniqueness and complexity of the healthcare industry. Using an applied focus, this book provides a clear and concise overview of the essential topics in organizational behavior and organization theory from the healthcare manager’s perspective. The Third Edition offers: - New case studies throughout underscore key theories and concepts and illustrate practical application in the current health delivery environment - In-depth discussion of the industry’s redesign of health services offers a major focus on patient safety and quality, centeredness, and consumerism. - Current examples reflect changes in the environment due to health reform initiatives. - Diversity, health disparities, and cultural competencies are addressed in health care - Timely new material on change management provides new insight for future healthcare managers. - Each new print copy includes Navigate 2 eBook Access enabling users to read their digital textbook online or offline, on computers, tablets, and mobile devices.

Nancy Borkowski, DBA, FACHE, is a Distinguished Professor in the Department of Health Services Administration at the University of Alabama at Birmingham. She received her DBA with specializations in health services administration and accounting from Nova Southeastern University. Dr. Borkowski has over 20 years’ experience in the health care industry and is a two-time past recipient of the American College of Healthcare Executives’ (ACHE) Southern Florida Senior Career Healthcare Executive Award, which recognizes individuals who have made significant contributions to the advancement of health management excellence.A nationally recognized author, Dr. Borkowski is also board certified in health management, and a Fellow of both the American College of Healthcare Executives and the Healthcare Financial Management Association. The first edition of her book Organizational Behavior in Health Care, referred to as “one of the most significant advances in the field of health services administration,” was honored with the American Journal of Nursing’s 2005 Book of the Year Award for nursing leadership and management. Dr. Borkowski is the author of three textbooks that are widely used in graduate and undergraduate health administration and nursing programs both nationally and internationally.

Katherine A. Meese, Ph.D'is a faculty member in the Department of Health Services Administration at the University of Alabama at Birmingham. She earned her Ph.D in Health Services Administration with a specialization in health care strategic management from the University of Alabama at Birmingham in 2019.With 15 years of experience in healthcare management, leadership and research, Dr. Meese is an award-winning scholar and author in the field of organizational behavior. Her research interests are in wellness, burnout, engagement, quality and safety, and delivery models that enhance organizational learning. Dr. Meese has published numerous peer-reviewed journal articles and has served as a co-investigator and evaluator on multi-million-dollar federal grants. Her work has been published in Anesthesia & Analgesia, Health Services Management Research, Journal of Healthcare Management, Journal of Health Administration Education, and various other journals. She has co-authored five books, including The Human Margin: Building the Foundations of Trust and Genfluence: Leading a Multigenerational Workforce. Dr. Meese serves as an advisory board member for Belmont University Frist College of Medicine Collaborative for Health Systems Innovation. '