Outdoor Hospitality Essentials: A Foundation for Success

Whether you’re new to the outdoor hospitality industry or an accomplished professional, Outdoor Hospitality Essentials: A Foundation for Success has something for you to improve your skills in communications, personal and organizational leadership, health and safety, information technology, customer satisfaction, service standards, and risk management. These skills are critical in today’s experience-based outdoor hospitality environment. Each chapter discusses the topic as it relates to work in campgrounds and outdoor recreation venues. Real-life examples from campgrounds are used to show you how to “walk the talk.” An accompanying workbook will help to bring the information to life for you and will help you to attain your certification in the Outdoor Hospitality Education Program (OHEP). The OHEP is provided by the National Association of RV Parks and Campgrounds as a pathway for personal development and improved job performance. Outdoor Hospitality Essentials: A Foundation for Success is also an excellent resource for facility managers for employee training in skills for front-line employees.

Mark Maciha and Tracie Fisher bring together years of park management experience in public and private parks as the authors of Outdoor Hospitality Essentials: A Foundation for Success. Mark enjoyed a career with the National Park Service and Tracie has worked as the office manager for a large campground in Michigan. Both serve on the Board of Regents for the National School of RV Park and Campground Management and have taught on a national level for many years. Both Tracie and Mark are Certified Park Operators and Mark is a Certified Park and Recreation Professional.