Cet ouvrage constitue un guide pratique et p�dagogique complet d�di� aux outils de la qualit�, � destination des �tudiants en gestion et sciences industrielles, des professionnels de la qualit�, des responsables de production et de tout acteur souhaitant ma�triser les m�thodes d'am�lioration continue et de r�solution de probl�mes. Organis� en deux grandes parties, les outils de base et les outils industriels, il pr�sente plus de vingt outils qualit�, chacun expliqu� selon une architecture p�dagogique en trois temps : d�finition conceptuelle, �tapes m�thodologiques d�taill�es et mise en situation � travers des cas pratiques tir�s du monde r�el. La premi�re partie (Outils de Base) couvre les m�thodes fondamentales d'une d�marche qualit� structur�e : les outils de collecte de donn�es (Feuille de relev�, Indicateurs KPI, QQOQCP, Brainstorming, Questionnaire de satisfaction), les outils de repr�sentation visuelle (Histogramme, Diagramme de Pareto, Diagramme de corr�lation, Diagramme d'Ishikawa et Logigramme) et les outils d'aide � la d�cision (Diagramme des relations, Matrice de d�cision, Diagramme multicrit�res, Vote pond�r� et Arbre de d�cision). Chaque chapitre s'appuie sur des exemples concrets issus de secteurs vari�s, automobile, agroalimentaire, banque, textile, et se conclut par une �tude de cas int�gr�e autour de l'entreprise Vitam'Action. La seconde partie (Outils Industriels) est consacr�e aux m�thodes avanc�es issues du Lean Manufacturing et du management moderne : les outils de conception (Mod�le de Kano, Analyse fonctionnelle, Analyse de la valeur, AMDEC, Poka-Yok�), les outils de production (5S, SMED, TPM/TRS, MSP, Kanban) et les grands outils de management de la performance (PDCA, Approche Processus, R�solution de probl�me, 6 Sigma/DMAIC, Diagramme PERT et Diagramme de GANTT). L'ouvrage se termine par une �tude de cas finale, le projet Eco-Press chez M�talForm, qui mobilise simultan�ment plusieurs outils dans un sc�nario industriel r�aliste de redressement qualit�.

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**Please note our transit times are from the date of dispatch.** We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first purchase with us, or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

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Pbshop.co.uk
Unit 22 Horcott Industrial Estate, Horcott Road, Fairford, GL7 4BX, United Kingdom

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Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.
Returns requested beyond this time will not be authorised.
Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
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Orders are shipped from our UK warehouse. Delivery thereafter is between 4 and 14 business days. Please contact us if you have any queries about our services or products.

Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	10 to 20 business days	10 to 20 business days
First item	US$ 4.44	US$ 4.44

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.