Outstanding Operations Directors: 31 Case Studies Showcasing Excellence

Are you an ambitious Area Manager who wants to get to Operations Director (OD) level? Are you an existing OD who wants to out-perform your competitive set? Are you a recruiter or developer of ODs who wants to accelerate their impact or performance? If so, this book the first of its kind on this role is a must-read book for you! Why? Firstly, it is packed with 31 Case Studies from twenty-seven CEOs, MDs and ODs from some of the UKs leading multi-site hospitality companies (including Stonegate Group, McDonalds, Caffe Nero, Mitchells and Butlers, Punch Pubs & Co, Greene King, Everards, St Austell, Whitbread, Parkdean Resorts, TGI Fridays, Marstons, Creams Cafes, Tesco Cafes, Hawthorn Leisure etc.) which will give you valuable insights into what the best ODs do! Secondly, it highlights the top nine OD competencies, coupled with twenty-seven practices, which if mastered turbocharge OD impact. Thirdly, it provides aspiring ODs and their developers with an integrated Outstanding OD Model and framework (explained in detail throughout the book) which can be used as a developmental route map. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…