A Patient-Centered Guide to Handling Complaints and Grievances: Navigating Patient Advocacy

of The Beryl Institute, Patient Advoacy Community

ISBN 10: 0990372820 / ISBN 13: 9780990372820

Published by Patient Experience Press, 2015

About this Item

second edition edition. 36 pages. 8.50x5.50x0.09 inches. In Stock.

Seller Inventory # zk0990372820

Bibliographic Details

• Title: A Patient-Centered Guide to Handling Complaints and Grievances: Navigating Patient Advocacy
• Publisher: Patient Experience Press
• Publication Date: 2015
• Language: English
• ISBN 10: 0990372820
• ISBN 13: 9780990372820
• Binding: Paperback
• Edition: 2nd Edition
• Condition: Brand New
• Weight: 0.1 kilograms

About this title

Synopsis

Created by the Patient Advocacy Community of The Beryl Institute, this guide assists Patient Advocates, and others in healthcare organizations, to anticipate, meet and exceed the expectations of patients receiving care. In addition to references to the Centers for Medicare and Medicaid Services (CMS) regulations, the Conditions of Participation, The Joint Commission standards and the Patient Advocacy Community Code of Ethics, the handbook explores the history of the creation and evolution of the CMS regulations, the intent of the guidelines and examples of policies to assist Patient Advocates in managing grievances and complaints more effectively in their organizations.