Patient-Centered Strategy

At a time of unprecedented healthcare industry turmoil and growing inroads by competitors from CVS to Amazon, hospital CEOs and senior leaders need an innovative, comprehensive approach to strategic thinking.

In Patient-Centered Strategy, Jeff Hunter, a leading healthcare strategic planner for more than 40 years, describes a powerful new system for strategy formulation one that derives value from an in depth understanding of patients needs, and unites senior leaders with frontline caregivers in the creative process.

He helps you identify your current strategic issues, formulate solutions, and then determine What must be true to solve problems and explore opportunities. Patient-Centered Strategy describes proven techniques on how to test your solutions quickly and then deploy the results effectively throughout your entire organization for sustained transformation.

Jeff shows senior executives:

How to shed outdated mental models of strategic planning that inhibit creative thinking and behavior
How to discover unmet needs, then create unique and meaningful value for customers
How to connect with frontline caregivers in the discovery and creative process
How to put real strategy back into strategy deployment
How to make meaningful choices to reduce institutional overburden
How to use scientific problem-solving to create solutions
How to conduct small scale experiments that lead to large-scale transformation
How to model the learning process to create more value faster
How to use visual management and leader standard work to stay aligned and focused

Patient-Centered Strategy is also a powerful story of personal change, tracing Jeff s journey from a conventional planner to an innovative practitioner on the cutting edge of 21st century strategic thinking.

Jeff Hunter has extensive experience in healthcare leadership, strategy formulation and strategy deployment. His peers respect his ability to analyze and synthesize complex information and ideas; communicate them in clear, understandable, and actionable terms; and facilitate strategic thinking among leadership teams with engaging, visual methods.

Jeff has a special interest in facilitating strategic thinking for professional organizations such as healthcare, higher education, and service organizations, as well as not-for-profit community agencies. His coaching and facilitation enables others to manage vision and purpose with strategic agility.

Jeff is on the faculty of Catalysis (formerly the ThedaCare Center for Healthcare Value), and the Donald J. Schneider School of Business and Economics at St. Norbert College. He is also a Strategic Planning Fellow for Sg2, a leading provider of health care intelligence, analytics, and consulting.

From 1991 until his retirement in 2015 he was the Senior Vice President, Strategy and Marketing for ThedaCare, a community-sponsored system of hospitals, physicians, behavioral health services, and home care based in Appleton, Wisconsin. He was primarily responsible for strategic planning, marketing, government relations, philanthropy, and e-health.

ThedaCare has earned international distinction for its method of improving value for its customers, as featured in numerous publications such as The Wall Street Journal. Its hospitals have consistently been named Consumer Choice hospitals by National Research Corporation, and ThedaCare Physicians are recognized for their effectiveness of care by the Wisconsin Collaborative for Healthcare Quality and Consumer Reports. ThedaCare annually receives the distinction of 100 Most Wired by the American Hospital Association for its use of information technology.

Prior to joining ThedaCare in 1991, Mr. Hunter managed the consulting practice for Brim Healthcare in Portland, Oregon. He began his career in healthcare with Presbyterian/St. Luke s Medical Center in Denver, Colorado. Mr. Hunter received his B.S. in Economics (summa cum laude) from the University of Detroit and his M.A. in Health Services Administration from the University of Wisconsin-Madison.

Hunter is actively involved in his community, is a member of the Board of Visitors of the Donald J. Schneider School of Business and Economics at St. Norbert College, and Past President of the Board of Directors of the Boys and Girls Club of the Fox Valley.