Patient Satisfaction: Understanding and Managing the Experience of Care

Irwin Press

6 ratings by Goodreads

Language: English

Published by Health Administration Press, 2006

1567932509 / 9781567932508

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Seller: World of Books Inc, Montgomery, IL, U.S.A.World of Books Inc

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This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.

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Title
Patient Satisfaction: Understanding and Managing the Experience of Care
Author
Irwin Press
Publisher
Health Administration Press
Publication year
2006
Condition
Very Good
Binding
Paperback
Language
English
ISBN 10
1567932509
ISBN 13
9781567932508
Edition
2nd Edition

World of Books Inc

Montgomery, IL, U.S.A.

4-star seller

AbeBooks seller since March 23, 2026

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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

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