Danny Samson has been a professor of management at the University of Melbourne, Australia for the past decade, with prior appointments at the Universities of Illinois and New South Wales. His career began as a chemical engineer with ICI, followed by a PhD in management. He has written five books and over 50 scholarly articles on management. He is a company director and regularly consults to businesses in a variety of industries in Asia, Europe, Australia, New Zealand and the USA on strategy, operations improvement, organizational change, business excellence and improvement, and the achievement of the business principles outlined in this book. He is an outstanding executive educator and conducts regular executive education programs for companies wishing to transform themselves using these principles. His clients over the past decade have included a global financial services organization and major corporations in the oil, plastics, building, automotive, textiles and consumer goods industries. He has worked on numerous high-level government inquiries in the fields of technology management, manufacturing management, leadership, industry competitiveness, and market policy and restructuring.

David Challis has spent the last 20 years consulting to organizations in Europe, the USA, Australia and Asia in the area of strategic organizational change. He has worked at all organizational levels: board through middle management through shop floor and has an outstanding track record as an effective change agent. He has extensive consulting experience in assisting executives in many different businesses to assess business health and organizational effectiveness and then transform their operations utilizing a broad range of processes and models, including those described in this book. David has also facilitated the introduction of many different consulting interventions including strategic repositioning, work and process redesign, capability assessment, leadership and team development, continuous improvement, change planning and culture change. He has also been a member of numerous taskforces in areas concerned with industry competitiveness, technological innovation, manufacturing excellence and workplace reform. David holds bachelor's and master's degrees in Engineering and a PhD in management.

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