Title: People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us About the Future of Work
Publisher: Ft Pr
Publication Date: 2013
Language: English
ISBN 10: 0133158314
ISBN 13: 9780133158311
Binding: hardcover
Condition: Good
Weight: 16 ounces

About this title

Synopsis

Discover powerful hidden social "levers" and networks within your company… then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how:

Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress
Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization
Tweaking the balance of in-person and electronic communication can enhance the value of both
Sensor data can help you discover who your internal experts really are
Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business
Sensors and simulations can help you optimize your sick-day policies
Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed

Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.

About the Author

Dr. Ben Waber is the CEO and co-founder of Humanyze. He is a visiting scientist at the MIT Media Lab, previously worked as a senior researcher at Harvard Business School, and received his Ph.D. from MIT for his work with Alex "Sandy" Pentland's Human Dynamics group. Ben's work centers around using real time data flows to rethink management of people, physical architecture, corporate planning, and training, among other things. He has been featured in Wired, NPR, and The New York Times, among other outlets, and he has given invited talks at Google, EMC, and Samsung.

His research was selected for the Harvard Business Review's List of Breakthrough Ideas and the Technology Review's Top 10 Emerging Technologies.

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