Addresses strategic workforce issues. Details the model, which describes practices for the following: improving individual culture, motivating, managing, and quantifying performance, shaping the workforce to meet current and future organizational needs. Case studies included.
Bill Curtis is cofounder and chief scientist of TeraQuest Metrics, Inc., and the principal architect and author of the People CMM. While at the Software Engineering Institute (SEI) at Carnegie Mellon University, Dr. Curtis led the program that published the Capability Maturity Model for Software, v1.1. His doctorate is in industrial/organizational psychology and statistics.
Dr. William E. Hefley is a clinical associate professor at the Joseph M. Katz Graduate School of Business and the College of Business Administration at the University of Pittsburgh. He is the managing principal consultant with Pinnacle Global Management, LLC, a global consulting firm. He is also associated with ITSqc, LLC, whose mission is to evolve capability models and certification methods for organizations involved in sourcing relationships. He is currently working in the areas of IT-enabled sourcing from the perspectives of both service providers (the eSCM-SP) and their clients, and he led the effort to develop the eSCM for Client Organizations (eSCM-CL). Dr. Hefley teaches IT, service science, service innovation, and sourcing management courses, and is a frequent lecturer on service innovation and global software delivery. He also supervises graduate studies and projects related to sourcing relationships, software process management, human capital management, and knowledge management. He was previously on the faculty at Carnegie Mellon University and was a senior member of the technical staff at the SEI, where he led the team that developed the People CMM. Dr. Hefley received his Ph.D. in organization science and information technology from Carnegie Mellon University. He also received an M.S. in engineering and public policy from Carnegie Mellon University and an M.S.S.M from the University of Southern California. He also received a B.S. in computer science and political science, and a B.A. (with distinction) in psychology. He is currently on the editorial boards of several journals and is series editor for the Springer book series on Service Science: Research and Innovations in the Service Economy.
Sally A. Miller, coauthor of the People CMM, is a member of the technical staff at the SEI, and a veteran human resources professional. She manages the People CMM Lead Assessor Track of the SEI's Lead Appraiser Program.
