People Skills : How to Assert Yourself, Listen to Others and Resolve Conflicts

Bolton, Robert H.

ISBN 10: 0136557791 / ISBN 13: 9780136557791

Published by Wiley & Sons, Incorporated, John, 1979

About this Item

Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Seller Inventory # 5441085-6

Bibliographic Details

• Title: People Skills : How to Assert Yourself, Listen to Others and Resolve Conflicts
• Publisher: Wiley & Sons, Incorporated, John
• Publication Date: 1979
• Language: English
• ISBN 10: 0136557791
• ISBN 13: 9780136557791
• Binding: Soft cover
• Condition: Good
• Weight: 1.003 pounds

About this title

Synopsis

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you

* How to get your needs met using simple assertion techniques

* How body language often speaks louder than words

* How to use silence as a valuable communication tool

* How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

About the Author

Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others.