Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)
Polsky, Lawrence; Gerschel, Antoine
Language: English
Published by McGraw Hill (edition 1), 2011
Series: Book 58 of 70 - Perfect Phrases
- Softcover
- Used
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Condition: Used - Very good
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- Title
- Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)
- Author
- Polsky, Lawrence; Gerschel, Antoine
- Publisher
- McGraw Hill (edition 1)
- Publication year
- 2011
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0071756167
- ISBN 13
- 9780071756167
- Edition
- 1.
- Series
- Book 58 of 70: Perfect Phrases
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement―and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:
- A micromanaging supervisor
- An underperforming employee
- A peer's disruptive work habits
- Unreasonable or unethical customer requests
- Abrupt, rude, and unprofessional coworkers
"Synopsis" may belong to another edition of this title.
About the Author
Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.
"About the title" may belong to another edition of this title.
BooksRun
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