Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)

Lawrence Polsky, Antoine Gerschel

ISBN 10: 0071756167 / ISBN 13: 9780071756167

Published by McGraw-Hill, 2011

About this Item

Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

Seller Inventory # mon0001383387

Bibliographic Details

• Title: Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)
• Publisher: McGraw-Hill
• Publication Date: 2011
• Language: English
• ISBN 10: 0071756167
• ISBN 13: 9780071756167
• Binding: Paperback
• Condition: Very Good

About this title

Synopsis

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement―and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

• A micromanaging supervisor
• An underperforming employee
• A peer's disruptive work habits
• Unreasonable or unethical customer requests
• Abrupt, rude, and unprofessional coworkers

About the Author

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.