Title: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
Publisher: McGraw-Hill
Publication Date: 2004
Language: English
ISBN 10: 007144453X
ISBN 13: 9780071444538
Binding: paperback
Condition: Fair
Weight: 9 ounces

About this title

Synopsis

Tools for pleasing even the most demanding customers

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:

Clear explanations of the reasons for difficult customer behaviors
Proven tools and techniques for successfully handling even the most cantankerous customers
101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture
For more information, visit www.customerservicezone.com

About the Author

Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting. His performance management website, work911.com, is visited by thousands of people every month.

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