Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Language: English
Published by McGraw Hill, 2010
Series: Book 53 of 70 - Perfect Phrases
- Softcover
- Used
Seller: Zoom Books East, Glendale Heights, IL, U.S.A.Zoom Books East
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Condition: Used - Good
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- Title
- Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
- Author
- Bacal, Robert
- Publisher
- McGraw Hill
- Publication year
- 2010
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0071745068
- ISBN 13
- 9780071745062
- Edition
- 2nd Edition
- Series
- Book 53 of 70: Perfect Phrases
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers
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Zoom Books East
Glendale Heights, IL, U.S.A.
AbeBooks seller since July 1, 2024
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