Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Language: English
Published by McGraw Hill, 2010
Series: Book 53 of 70 - Perfect Phrases
- Softcover
- Used
Seller: Orion Tech, Kingwood, TX, U.S.A.Orion Tech
AbeBooks seller since February 18, 2015
Condition: Used - Good
US$ 4.06
Quantity: 1 available
Add to basketSeller Inventory # 0071745068-3-29835861
- Title
- Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
- Author
- Bacal, Robert
- Publisher
- McGraw Hill
- Publication year
- 2010
- Condition
- Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 0071745068
- ISBN 13
- 9780071745062
- Edition
- 2nd Edition
- Item weight
- 9 ounces
- Dimensions
- 5x0x8
- Series
- Book 53 of 70: Perfect Phrases
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers
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About the Author
"About the title" may belong to another edition of this title.
Orion Tech
Kingwood, TX, U.S.A.
AbeBooks seller since February 18, 2015
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Orion Tech
6110 Royal Point Court
Kingwood, TX U.S.A. 77345
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