Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)

Lee, Christopher D.

ISBN 10: 158644669X / ISBN 13: 9781586446697

Published by SHRM - Kogan Page, 2020

About this Item

Seller Inventory # 26386806121

Bibliographic Details

• Title: Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)
• Publisher: SHRM - Kogan Page
• Publication Date: 2020
• Language: English
• ISBN 10: 158644669X
• ISBN 13: 9781586446697
• Binding: Soft cover
• Condition: New

About this title

Synopsis

There are three universal truths about traditional performance management: they are widely used, universally despised, and are known to be ineffective.

Performance Conversations offers a new model rooted in proven management science and tailored to today's workplace. Moving beyond ad hoc alternatives, this approach provides a unified framework for enhancing employee performance through continuous, manager-led practices. Like sliding the right key in a lock, performance conversations can open the door to unlimited possibilities. Dozens of ready-to-use templates and tools make the system practical, accessible, and easy to implement. Designed with today's workforce in mind, it aligns with the expectations of millennial and remote employees alike.

Perfect for HR leaders and team managers, this guide delivers a smart, actionable solution for improving performance without the frustration of traditional reviews.

About the Author

Dr. Lee is the chief human resources officer for William & Mary, the nation's second oldest university. Prior to this role, he was Associate Vice Chancellor for Human Resources for the Virginia Community College System, a network of 23 colleges, serving over 200,000 students in the commonwealth. He has over 25 years of experience as a chief human resources officer in higher education, having worked at both public and private institutions.  He has consulted with organizations in the U.S., Canada, Australia, and South Africa. He can be reached at chris@performanceconversations.com or PerformanceConversations.com.