Performance of Indian Non-Life Insurance Industry | Profitability, Efficiency, Productivity and Service Quality

Rohit Kumar (u. a.)

ISBN 10: 384540387X / ISBN 13: 9783845403878

Published by LAP LAMBERT Academic Publishing, 2011

About this Item

Performance of Indian Non-Life Insurance Industry | Profitability, Efficiency, Productivity and Service Quality | Rohit Kumar (u. a.) | Taschenbuch | 304 S. | Englisch | 2011 | LAP LAMBERT Academic Publishing | EAN 9783845403878 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.

Seller Inventory # 106813325

Bibliographic Details

• Title: Performance of Indian Non-Life Insurance Industry | Profitability, Efficiency, Productivity and Service Quality
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2011
• Language: English
• ISBN 10: 384540387X
• ISBN 13: 9783845403878
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 19D millimeters 220 millimeters width by 150 millimeters height by 19 millimeters depth
• Weight: 471 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

The contours of insurance business have been changing across the globe and the rippling effect of the same can be observed in the Indian market as well. The insurance industry of India has started to reveal the potential after the process of reforms were started. The changing insurance industry dynamics present many opportunities for insurers, but capturing these opportunities requires a well-defined and proactive business response. An attempt has been made to examine the effect of reforms on the performance of the Non-Life Insurance companies, in terms of financial performance, efficiency and productivity evaluation with Data Envelopment Analysis and to assess the comparative service quality level thereof using SERVQUAL Model and finally to identify the gaps in the performance so as to make suggestions to improve the performance of the Non-life Insurance Industry in India. This book deals with a comprehensive evaluation of Indian Non-Life Insurance Industry with the post liberalization focus and presents an in-depth analysis of the various dimensions of performance of the various players in the Indian market.

About the Author

Rohit Kumar, PhD, is presently working as Lecturer, Department of Commerce, Government Bikram College of Commerce, Patiala, India. Dr. Manjit Singh., PhD, Associate Professor, School of Applied Management, Punjabi University, Patiala, India. He has 17 years of teaching experience in the field of Management.