Performance Management

This book attempts to shift focus from performance appraisals to performance management incorporating performance planning, analysis, and development as critical components of it. The performance management system (PMS) is a future-driven exercise rather than merely a past-reviewing exercise. Performance management is treated as a year-round practice and not an appraisal process conducted once a quarter or annually. Moreover, it is now considered to be everyone’s responsibility and not merely that of HR or the upper management.

This book advocates the structuring of PMSs and their implementation. It incorporates the most modern 360-degree feedback systems and shows the ways and means of integrating it into PMS. Arguments are offered to use rating-less appraisals and/or a combination of appraisals with 360-degree feedback. It defines performance management to mean continuous improvements in performance of individuals, their teams, departments, and corporations. It also outlines that planning, analysis, review, coaching, and capability building are essential building blocks for good performance management.

Concise, lucid, and engaging, this volume would be useful to the students, researchers, and faculty of human resource management, organizational behaviour and applied psychology. It would also be an invaluable guidebook for practicing business executives and HR professionals to help them implement the performance management system for effective talent management leading to increased productivity.

T. V. Rao is currently the Chairman of TVRLS. A former professor and board member at IIMA, Dr. Rao is the founder and first President of National HRD Network and has been in the forefront of the HRD movement in the country. Dr. Rao worked as a short-term consultant to UNESCO, Bangkok; USAID Indonesia; UNIDO Malaysia; and Commonwealth Secretariat, London; and as HRD Consultant in India to over 100 organizations in the public and private sectors. Dr. Rao has received many awards including Ravi Matthai Fellow (AIMS), Asia Pacific HR Professional of the Year 2019 (APFHRM), and the Lifetime Achievement Award from the Indian Academy of Management. Dr. Rao has authored over 60 books.

Nandini Chawla has over 25 years of cross-cultural work in HRM and leadership development. She is the CEO and co-founder of TVRLS. An avid practitioner and thought leader, she works to establish the vision, values, and strategic direction for corporations and facilitates organizational transformation processes to create sustaining large-scale change. She is an electrical engineer and MBA, and an accredited coach from ICF. She is a Lead Assessor in multiple assessment development centers conducted for IT, manufacturing, and the services industry. She has authored and coedited books on 360-degree feedback, assessment centers, performance management skills, leadership development, and development plans.