Performance Measurement and Evaluation (Published in association with The Open University)

"The content of the book is drawn almost exclusively from previously published articles and papers. This collection approach is of value to those on the course at which the book is aimed. . . . this is a valuable collection of materials." --Ed Spencer in Ergonomics Abstracts "This book provides a theoretical and practical guide to the issues involved in the measurement and assessment of organizational performance. It is a multidisciplinary volume of key readings. . . ." --Short Book Reviews "From the achievement of broad strategic objectives to the attainment of micromanagerial goals, there′s no issue of assessment that′s not covered by this book. Getting the measure of corporate evaluation will never be easier." --Business Today Increasingly, managers have direct responsibility for assessing performance, as well as making a contribution to that performance. Performance Measurement and Evaluation provides a complete and practical guide to the issues involved in the measurement and assessment of organizational performance. A multidisciplinary volume that recognizes the many and complex factors involved in performance assessment, it contains key chapters in organizational dynamics. The first section provides a critical framework for interpreting organizational performance, with an emphasis on management control. The next section reviews several comprehensive approaches to performance measurement and includes sector-specific examples relating the organization to its technological, economic, political, and social context. The last section examines strategic performance in a range of fields, emphasizing the importance of measurement for both policy and practice.

Jacky Holloway is Lecturer in the School of Management at the Open University.

Jenny Lewis is Lecturer in the School of Management at the Open University and the Director of the MBA programme.

Geoff Mallory is Lecturer in Strategic Management at the Open University.