Follow the fictional story of Karen, a newly promoted supervisor, and learn how to successfully talk to your staff, influence their behavior and help them to grow and develop. This is an essential business manual that's full of resources, reminders, learning points and tips to help you become a more effective leader.

From the Back Cover

Want to be a better boss? The difference between a good manager and a great one is often the ability to talk to your staff about their performance. Now there s a book filled with effective and practical advice on how to do it: Wally Bock s innovative Performance Talk: The One-on-One Part of Leadership. Using a fictional supervisor, Karen, Bock teaches you how to motivate your people, influence their behavior and help them reach their full potential. Based on solid behavioral science research, this wise and enjoyable book provides a system that helps you prepare for and conduct supervisory interviews that get results. Each chapter includes specific key points, reminders, learning aids and resources for further development. You ll learn how to use the personal styles and strengths of your people to your advantage. You ll discover how to improve your odds that conversations with subordinates will come out the way you want. And you ll have specific tools for analyzing performance problems, setting objectives, and planning and carrying out supervisory interviews. This is not just another business book. It s the one manual you need to make the most of being a manager.

"Performance Talk is a super read rich in content. In the story portion you can feel the emotions and issues as well as understand them. The review points and resources give you more tools to understand how to use the principles in your own business." --Roy Haggerty, President and CEO, Ajilon Consulting & Communications

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