The Physician Billing Process: Navigating Potholes on the Road to Getting Paid

This professional fee billing primer is business-critical whether you’re new to medical revenue cycle management or a seasoned medical billing professional.

As the medical reimbursement landscape changes, let industry experts Deborah Walker Keegan and Elizabeth Woodcock be your guides as you navigate the complex revenue cycle management journey of your medical practice.

This third edition of the MGMA bestseller on physician billing process and revenue cycle management is a completely revised, comprehensive manual. Delivering proven solutions to optimize your revenue cycle, this professional fee billing primer is business-critical whether you’re new to managing the revenue cycle or a seasoned professional. Uncover new possibilities for improving your medical billing and collection performance with this valuable resource.

Physicians are working harder than ever. You deserve a dependable revenue cycle that works relentlessly to ensure that every cent due the medical practice is collected — in a timely, efficient and accurate manner.

The Physician Billing Process is a one-stop power punch for a more profitable medical practice!

Deborah Walker Keegan, PhD, FACMPE is a nationally recognized healthcare consultant, keynote speaker and author who brings knowledge, expertise and solutions to healthcare organizations. She is the founder and president of Medical Practice Dimensions, Inc., with more than 30 years of experience in practice management, revenue cycle optimization, healthcare system development and academic healthcare administration. Keegan provides strategic planning and practice enhancement services to align physicians, hospitals and health systems with reimbursement and delivery system reform. Keegan holds a PhD from the Peter F. Drucker Graduate School of Management and an MBA from UCLA s Anderson Graduate School of Management, and is a Fellow of the American College of Medical Practice Executives. She is the author of Innovative Staffing for the Medical Practice and coauthor of Physician Compensation Plans: State-of-the-Art Strategies and It s Your Call: Mastering the Telephones in Your Medical Practice. With rich experience in consulting, education and industry research, Keegan resides with her husband in Asheville, N.C.

Elizabeth Woodcock, MBA, FACMPE, CPC is the founder and principal of Woodcock & Associates. She is also the founder of the Patient Access SymposiumTM, a group of 53 large healthcare delivery systems working to develop industry standards in patient access. She is the author of Mastering Patient Flow, an industry bestseller and is considered a national expert on medical practice operations. She is frequently published and quoted in national publications including the Wall Street Journal, MGMA Connexion, American Medical News and Medical Economics. She has focused on medical practice operations and revenue cycle management for more than 20 years and has led educational sessions for leading healthcare organizations. She is the author of 15 best-selling books, including Mastering Patient Flow and Front Office Success, and coauthor of It s Your Call: Mastering the Telephones in Your Medical Practice and Operating Policies and Procedures Manual for Medical Practices. Prior to healthcare consulting, Elizabeth worked as group practice services administrator at the University of Virginia Health Services Foundation (the business office for the 500-physician medical group that serves the university), as a long-time consultant for the Medical Group Management Association, and as director of knowledge management for Physicians Practice, Inc. She is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a BA from Duke University, she holds an MBA degree in healthcare management from the Wharton School of Business of the University of Pennsylvania. A frequent contributor to national healthcare publications and a sought-after keynote speaker at national forums, she resides in Atlanta with her husband and three children.