Pivoting Government Through Digital Transformation

Affecting every sector and country in the world, digital technology is changing the way citizens engage in society, companies conduct business, and governments deliver public services. The COVID-19 pandemic accelerated the pace of digitalization and exposed such vulnerabilities as inadequate infrastructure, weak regulations, and a scarcity of skilled professionals capable of digitally transforming government. Not immune to the digital revolution, governments are slowly adapting to a digital world. Governments are implementing digital solutions to deliver services to their citizens, make payments, and engage the public.

Focusing on how government can transition more effectively through digital transformation, Pivoting Government Through Digital Transformation covers the following key components:

• Setting the stage during the Great Resignation period
• Filling the digital talent pipeline
• Best practices and vignettes for applying digital transformation in government
• Looking ahead towards the future

Key chapter contributors from U.S. and foreign governments, as well as state and local governments, discuss how they are coping with today’s environment and how they are using digital transformation efforts to enhance their organization’s effectiveness and digital talent pipeline.

With chapters on theory and practice, this groundbreaking book offers an in-depth analysis of the most innovative approaches to e-government and discusses case studies from local, state, and federal government perspectives. This is an essential guide for government employees, scholars, and regular citizens who want to make government work more effectively and democratically in the digital age.

Dr. Jay Liebowitz is the Executive-in-Residence for Public Service at Columbia University’s Data Science Institute. He was previously a Visiting Professor in the Stillman School of Business and the MS-Business Analytics Capstone & Co-Program Director (External Relations) at Seton Hall University. He previously served as the Distinguished Chair of Applied Business and Finance at Harrisburg University of Science and Technology. Before HU, he was the Orkand Endowed Chair of Management and Technology in the Graduate School at the University of Maryland University College (UMUC). He served as a Full Professor in the Carey Business School at Johns Hopkins University. He was ranked one of the top 10 knowledge management researchers/practitioners out of 11,000 worldwide, and was ranked second in KM Strategy worldwide according to the January 2010 Journal of Knowledge Management. At Johns Hopkins University, he was the founding Program Director for the Graduate Certificate in Competitive Intelligence and the Capstone Director of the MS-Information and Telecommunications Systems for Business Program, where he engaged over 30 organizations in industry, government, and not-for-profits in capstone projects.