The author argues convincingly that optimizing computers' potential requires first an understanding of people's reaction to computers and the inevitable changes that accompany their introduction into an organization. It also requires a new attitude by both developers and users and special insights into their needs and capabilities.

Topics include planning the system, designing the human-machine interface, documenting it, training users. Systems engineering is more than just issues of software and hardware selection!

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"readable and wide-ranging. . . . this volume has a lot to offer." -- Nick Beard, Computing

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