Plant and Service Tours in Operations Management

This book provides a solid foundation in the fundamentals of different production and operations processes. KEY TOPICS: Covers the full spectrum of manufacturing and service sector processes. Considers both materials and information flows, including order entry and order fulfillment. Discusses how various production and operations processes have changed over time. Appropriate for readers interested in Production and Operations Management, Operations Management, and Service Operations Management.

This compact paperback contains the ten plant and service "tours" from the new fifth edition of Schmenner's Production/Operations Management. The tours give students a close look at internal operations in ten different U.S. manufacturing and service companies, from an International Paper Company mill to a Burger King franchise. Tours are divided into description and discussion sections and illustrated with on-site photographs, operations layouts, schedules, flow charts, inventories, and other working records. Each tour concludes with discussion questions and several related case exercises. A final chapter compares and contrasts the different types of operations, focusing on issues of concern to management. Part of JIT Custom Publishing program.