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Bibliographic Details

Title: Plunkett's Procedures for the Medical Administrative Assistant
Publisher: Saunders Canada
Publication Date: 2020
Language: English
ISBN 10: 1771721960
ISBN 13: 9781771721967
Binding: paperback
Edition: 5th or later Edition
Condition: New

About this title

Synopsis

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada ― whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.

Written in an accessible, clear, engaging, and easy to understand style
Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout
Examples and exercises delve deeper into topic areas
Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
Quintessentially Canadian content and viewpoint
Continuation of the beloved Dr. Plunkett theme

NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal
UPDATED! Expanded coverage of healthcare plans across Canada
NEW! Coverage of Electronic Medical Records (EMR)
NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
NEW! New and revised learning tools – including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes
UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
NEW! Chapter order and comprehensive Table of Contents

About the Authors

Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island
Master of Education (Distance Education), Athabasca University

Marie Rutherford, Bachelor of Arts-General Studies, Athabasca University; Nursing Diploma (SGH/Centennial College); Learning Design: Educational/Instructional Technology, University of Toronto

Faculty, Health Services Placement at Georgian College.

"About this title" may belong to another edition of this title.

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Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books. We are a 501(c)3 with all proceeds going to our literacy enrichment programs.

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