This book, as part of a two volume set, provides a broad overview of the current state of research on conflict management in law enforcement contexts globally, with a focus on training and education. They cover a wide range of interactions between police and the public. This volume (II) focusses on training and education and the learning settings that play a prominent role in providing police officers with the knowledge structures, competencies, attitudes, and values that they need to professionally tackle contemporary challenges. Volume I focusses on the contemporary challenges and opportunities in policing and ethical considerations. These books bring together leading research that is determining the state of the art in communication, de-escalation, use of force, and other contemporary issues in policing, with practical Key Takeaways in each chapter. They broaden the field by focussing on research which goes beyond the US, including in Scandinavia, Switzerland, the Netherlands, Germany, the Republic of South Africa and Russia.

About the Author

Mario S. Staller is a professor at the University of Applied Sciences for Police and Public Administration North-Rhine Westphalia in Aachen, Germany.

Swen Koerner is a professor at the German Sport University and Head of the Department of Training Pedagogy and Martial Research.

Benni Zaiser, PhD, is an officer with one of Canada’s largest police services and an independent behavioural scientist with an interest in the intersection between cognitive and social psychology during encounters between the public and the police.

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