Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
Language: English
Published by Kaplan Publishing, 2004
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Very good
US$ 4.04
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Add to basketItem description from seller
Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
Seller Inventory # 00097297923
- Title
- Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
- Author
- Gross, T. Scott
- Publisher
- Kaplan Publishing
- Publication year
- 2004
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0793188237
- ISBN 13
- 9780793188239
- Edition
- 2nd Edition
POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of Positively Outrageous Service. He examines what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:
•Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product,and do something good for others.
• Hire the right people and show them the fundamentals of POS.
• Energize and obtain the most creativity out of employees.
• Win over customers when mistakes happen, no matter who is at fault.
POS is not just a way of doing business, according to Gross, it's also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.
"Synopsis" may belong to another edition of this title.
About the Author
For information about the author, T. Scott Gross, please visit http://www.tscottgross.com/
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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