Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
Language: English
Published by Kaplan Publishing (edition 2nd Revised edition), 2004
- Softcover
- Used
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- Title
- Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
- Author
- Gross, T. Scott
- Publisher
- Kaplan Publishing (edition 2nd Revised edition)
- Publication year
- 2004
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0793188237
- ISBN 13
- 9780793188239
- Edition
- 2nd Revised edition.
POS put customer service guru T. Scott Gross on the map in the early 1990s. For the first time in more than ten years, he brings these concepts into the 21st century with the second edition of Positively Outrageous Service. He examines what's wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:
•Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product,and do something good for others.
• Hire the right people and show them the fundamentals of POS.
• Energize and obtain the most creativity out of employees.
• Win over customers when mistakes happen, no matter who is at fault.
POS is not just a way of doing business, according to Gross, it's also a state of mind and the key to success in the 21st century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.
"Synopsis" may belong to another edition of this title.
About the Author
For information about the author, T. Scott Gross, please visit http://www.tscottgross.com/
"About the title" may belong to another edition of this title.
BooksRun
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