Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees’ limited time on more valuable work? These obstacles are so common in business that the solution to getting past them even has a name--business process improvement (BPI). Thankfully, though, you don’t have to be a BPI expert to resolve these situations and find the results your business needs to find success again.

Written by experienced process analyst Susan Page, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work. By implementing its proven 10-step method, you will be able to:

Eliminate duplication and bureaucracy
Control costs
Establish internal controls to reduce human error
Test and rework the process before introducing it
Implement the changes

Complete with software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas, The Power of Business Process Improvement is your solution to turning your business into the well-oiled machine you know it can be.

About the Author

SUSAN PAGE is an experienced business process improvement consultant who currently works for a major entertainment company. She has consulted in the computer, banking, health management, and entertainment industries, and has a master's degree in Computer Information Systems.

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