The Power of Positive Confrontation

When slighted, taken advantage of, or treated rudely, most people will pretend to ignore the situation, complain to friends, or lose their temper. They often miss the most effective strategy of all: directly confronting the situation with a positive attitude. For everyone who was never taught or never realized that between "bully" and "wimp" lies a range of behavior that is positive, dignified, and useful for dealing with life's bothersome situations, Barbara Pachter offers a thorough, practical, step-by-step guide that combines business etiquette with the principles of assertiveness training. She helps readers assess their usual confrontational style; shows confronters (the good, the bad, and the ugly) in action; explains the three essential steps of positive confrontation; and tells how to think through another person's position.

Barbara Pachter is an internationally renowned business etiquette and communications speaker and coach, and adjunct faculty in the School of Business at Rutgers University. She has delivered over 2,100 seminars throughout the world. The author of ten books, including The Essentials of Business Etiquette and New Rules @ Work, Barbara Pachter lives in Cherry Hill, New Jersey.
pachter.com
@barbarapachter

Susan Magee is an assistant professor of communications and the author of several nonfiction books. She lives in Philadelphia.