Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

About the Author

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.

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We owned and operated BookManBookWoman Bookstore as an open stock bookstore featuring both new books and gently used books in Nashville, Tennessee for 25 years. Now we sell and buy only online. BookManBookWoman was consistently voted one of the best bookstores in Tennessee and the two owners are popular book critics featured on the CBS-TV television affiliate in Nashville and make frequent appearances in other Tennessee media. Check out our videos for the best books of the year, our videos for the most valuable and collectible books, and our videos on how to care for and preserve books at bookmanbookwoman.com or call us at 615.351.9947

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TN, U.S.A.

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All books subject to prior sale. You may email us about availability. Please
include author, title, book number and list price. You will never be
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