Title: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Publisher: Cmp Books
Publication Date: 2002
Language: English
ISBN 10: 1578200946
ISBN 13: 9781578200948
Binding: Paperback
Condition: Brand New
Weight: 1.05 kilograms

About this title

Synopsis

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

About the Author

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.

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