A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
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Language: English
Published by CRC Press, 2017
- Hardcover
- New
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- Title
- A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
- Author
- Waite, Andrew
- Publisher
- CRC Press
- Publication year
- 2017
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1138412546
- ISBN 13
- 9781138412545
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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About the Author
Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.
"About the title" may belong to another edition of this title.
Biblios
frankfurt am main, hessen, Germany
4-star seller
AbeBooks seller since September 10, 2024
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